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Start a Customer Support Ticket

Looking for braking advice, have product questions or need to submit a return? We'd love to hear from you.

Take a minute to go through our Help Center for common questions.

Contact info

Returns

Order the wrong model or just need to return them? No problem - you can read our full Return Policy here. Submit a Support Ticket using the form above to get one started.

Shipping

Orders placed by 12pm MST will go out same-day, Monday through Friday excluding holidays. Anything after will be shipped first-thing the following morning (Monday through Friday only). *There are always exceptions to the previous schedule but we try our best. All product ships from Salt Lake City, UT.

Apply for a Dealer Account

We want you to proudly sell our product. Our line is tested & proven & we will always stand behind our products. In a retail environment, the MTX packaging will be beautifully designed to catch the eye of the customer. Are you a bike shop employee or industry associate looking for EP? Apply through the Pro Program link in the footer.

Upon approval of your application, our team will send you your B2B login credentials, introduce you to our National Sales Manager and your MTX Regional Sales Representative. Our account services staff will follow up with a quick phone call to answer any questions. We are excited to add you to our team.